I know they're a budget label, but outside of its marketing and its actual recordings, the way Naxos runs its business is bizarre.
The booklet accompanying their issue of Stepan Razin is missing the first five to ten minutes of text. So I went to their website, the Website From Hell, spent ages wrestling with their antediluvian server and got nowhere. There is no text to be found. So I wrote to their Canadian office (my copy is a Canadian issue) and got an immediate "out of office" response from one Kelly Hudson. That was October 26th. Nothing since.
Today I tried to contact their customer service directly, via the Website From Hell. You enter you message, fill in all the fields and submit. At which point it tosses you out to a page asking if you have an account or want to create one by filling in fields you just filled in i.e. name and email address. I don't, so I filled in the two fields necessary and submitted. And ended up back at the page from which I started. Four more tries at this and a couple of tries trying to enter as if I already had an account, just in case, and I gave up.
All very Kafka-esque. You can't contact customer service unless you create an account, and you can't create an account. I doubt they get many complaints.
I need a drink.