New Gramophone Digital Edition & Archive

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pgraber
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New Gramophone Digital Edition & Archive

Interesting news about this on the news page. I would certainly find it useful to be able to access back issues on my iPad, though I hope there's some search/reviews index functionality. It looks like it's going to be £40pa for full digital access including new issues, or £65pa if you want the printed version too. That latter sounds rather a lot, so I may well switch to digital only. I do read other magazines that way. Still, after very nearly 40 years of reading every issue on paper, I will miss it for a while.

Luca Da Re
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RE: New Gramophone Digital Edition & Archive

Hi JKH,

Thank you for the questions and I will try answer them for you (on an iPad).

1) At launch you will be able to access it on you PC, iPhone, iPad or any Android compatible device. The system is designed so that you will have one account and from there gain access on as many compatible devices as you have. The Adroid service will be via the Exactly app while Apple devices will operate through the Gramophone branded app.

2/3) Currently the only other specific device we are looking to create an app for is the Kindle fore but with so many devices being launched all the time it is quite a challenge for us as a business (and magazine publishers in general) just to keep up. We will keep you posted when the Kindle app will be available.

 I hope that has heed but let us know if you have any more questions. We have been working on getting the improved digital edition ready for launch for almost 6 months and hope that many of you find it a enjoyable and useful tool.

Many thanks,

Luca Da Re

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

JKH, in an ideal world I would say early in the new year but we really cannot guarantee that. Apologies I am not able to give you anything more firm than that at this stage.

Luca

Brand Manager, Gramophone

c hris johnson
c hris johnson's picture
RE: New Gramophone Digital Edition & Archive

James,

Help please re the new digital app!

I have just subscribed to the digital edition.

I received an E-mail telling me to click 'here' to proceed.

This only offered me the choice to go via an iPad app. But I want to read the magazine on my Macbook laptop, so I called help and they told me to go to Gramophone.net and log in or register. OK fine (though the E-mail perhaps should have said that too).

That's where the trouble really began. Login or register?  I tried login (assuming it was the same as I'm using for the forum now). It said 'E-mail or password not recognised.'

So I tried registering and it said 'you are already registered'.

Maybe it wants a different password. Tried that. Said it would send me an E-mail. It did. Clicked on the link. It said 'sorry the page is not found.

So I'm stuck. As you can see thge forum works (this is at gramophone.co.uk) but now clicking on Archive goes nowhere.

So how do I get in? Help!

Chris

 

 

Chris A.Gnostic

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Hi Chris,

I thought I would try and help with this one.

When you ordered did your confirmation email contain an account number? If so you should be able to get access to the digital edition on your computer by going to the URL below. If you entern your account number, surname and complete the registration with Exact Editions you should then be able to get access on your computer.

https://www.exacteditions.com/exact/checkAgency.do?titleId=365

If continue to have problems let us know.

Thanks,

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Hi Chris,

First of all apologies you having trouble but hopefully we will be able to sort this out for you shortly.

The code to enter where it says account number is the one should have received as part of your confirmation email. Can you let me know if that is the code you entered?

Try logging into Exact Editions here and if your details continue to not be recognised ask the system to re-send you your password.

If that doesn't work email Exact Editions at support@exacteditions.com and they will help you get to the bottom of this.

Thanks,

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Great! Pleased you got that resolved.

So, what are you going to look at first? Might I recommend the April 1988 celebration of Karajan's 80th or the Sir Compton Mackenzie's July 1934 editorial looking back at the deaths of Delius, Elgar and Holst... 

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

In case anyone else has any problems here are the instructions to follow once you have signed up for the digital edition.

 

To enjoy your digital edition and access our fully searchable archive, just follow
these simple steps:

1. Type www.exacteditions.com/print/gramophone in to your web browser's address bar.

2. Enter your account number and surname, then complete the rest of the
registration form.

3. On screen will be displayed a "Shared Access Code", make a note of
this. If you wish to read Gramophone on your PC or Mac simply click on the
"You can access your digital edition on the web here" link.

4. Download the free app in the app store and scroll through the mag. After a
few pages a payment page will appear.

5. In the Shared Access box, enter the code you were provided in Step 3.

You can now enjoy the magazine and archive on your iPad or desktop computer.

This is a one-time link-up between your subscription and the app, however if
for any reason you need your shared access code in the future, log in to your
account on www.exacteditions.com using the email address and password you set up in Step 2
above, click on 'Preferences' at the top of the homepage and you'll see the
'App section'. You will find your access code in bold to use in Step 5.
 

If you have any further questions about your subscription
please do not hesitate to contact us on 08448 488 823 or email us at gramophonedigital@servicehelpline.co.uk
 

 

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

gerradP wrote:

The iPad app crashes all the time, it is useless now.

Hi Gerradp,

We are surprised to hear that as we haven't run into that problem on any of the iPads at the office. Please can you let us know exactly what you are trying to do and what happens?

Thanks,

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Thank you everyone for your feedback. I am using a 3rd gen iPad and haven't run into these problems yet but I will speak to our technical team. If you email support@exacteditions.com with the problems you are running into someone will be in touch to try and help you resolve them.

Thanks,

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Hi GerradP and MartGrisel,

We've traced this to a problem caused by date conversion in certain time zones. We will shortly be submitting an update to Apple which will fix the problem globally.

In the meantime, we've temporarily pulled the particular 14 issues which trigger the problem in the time zones we've tested. This should fix the problem for the most users who have encountered the crash.

If anyone is still experiencing problems, please can you let us know your time zone and we will make the necessary adjustment.

Apologies for this disruption but hopefully things should work more smoothly now.

Many thanks,

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

I am hoping the problem on your iPad three should be fixed now but let me know if not. Sadly it might need a final app re-install.

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Dear wagreenlaw,

Thank you for your note and I do sympathise with your situation. Unfortunately we have had to take the tough business decision to move our free archive into our digital magazine to keep pace with the rapidly evolving publishing landscape while meeting the costs of developing and maintaining these new products.

Naturally, we do not expect print readers to pay the full price for the digital magazine but we also feel it is fair to ask for an additional fee given there are over 1,000 back issues available to read in the archive.  Including an archive the size of Gramophone’s as part of a digital subscription is currently not common practice (most digital magazines charge anywhere from £2.99 to £4.99 per back issue) but we have tried to create a range of products and price points to suit as many of our readers as possible.

I do hope you will continue to read Gramophone and take advantage of the new service on offer.

Kind Regards,

Luca

 

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Hi forestoak1,

Really nice to hear you are enjoying the service so far.

With regards the links we are setting these up so that any of the new issues we publish will take you through to iTunes as shown in the video. Old editions of the magazine won't have that functionality I am afraid. Is that what you are refering to?

Best,

Luca

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Hi Chris,

Not worry, I didn't take it as such. This response may be a bit dry so I apologise in advance.

The technology we are using in to power our digital magazine is based around retaining the original magazine design and feel. This not only meant that the magazine archive retains its original look but allowed us to simply take original magazines and scan them prior to being run through a text recognisition system to power the search. All of this does takes time (and we know what times is) but trying to convert the archive so that it could be delivered as a single column of text for each story would have been much harder. This left us with the choice of developing an app that delivers the latest  magazine content as you describe or including the 90 year archive. We simply wouldn't have been able to do both. Obviously we feel we made the right choice and hopefully most of our readers will agree.

And, as we reach the end of what has been a long but exhilerating working week I would like to thank all of you for your comments. It is always nice to receive praise but we also value hearing questions, concerns and reservations as it helps us to remain focussed on what our readers want.

Have a good wekeend (exploring the archive).

Luca Da Re

Brand Manager, Gramophone

Luca Da Re
Luca Da Re's picture
RE: New Gramophone Digital Edition & Archive

Dear martin_opera,

I can't comment on the user experience in the Galaxy Note as I haven't seen the digital edition on that device but you should be able to access the magazine by downloading the Exactly app (managed by our partners at Exact Editions) from the Adroid store. Inside you will be able to search for Gramophone and access the digital edition and archive.

If you run into problems let us know and we will see if we can help.

Many thanks,

Luca

Brand Manager, Gramophone

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